Refund & Cancellation Policy

We want you to love what you order. This policy explains cancellations, returns and refunds. It applies alongside your rights under applicable Indian consumer law.

Order cancellation

• You may cancel an order before it has been dispatched by contacting us at [SUPPORT EMAIL] with your order reference.
• Personalized / made-to-order items can be cancelled only before production begins, since they are custom-made for you.

Returns

• Non-personalized items may be returned within [NUMBER] days of delivery if they are unused, in original condition and packaging.
• For hygiene and safety reasons, certain items (for example, water bottles and lunch boxes that have been used) may not be eligible for return unless they arrived damaged or defective.
• Personalized items cannot be returned unless they are defective or differ from the confirmed order.

Damaged or wrong items

If your item arrives damaged, defective, or incorrect, contact us within [NUMBER] hours of delivery at [SUPPORT EMAIL] with photos. We will arrange a replacement or a full refund at no extra cost to you.

Refunds

• Approved refunds are processed to your original payment method within [NUMBER] business days of us receiving and inspecting the returned item (or approving a damage claim).
• Shipping charges, if any, are non-refundable except where the return is due to our error.

How to start a return

Email [SUPPORT EMAIL] with your order reference and reason for return. We’ll guide you through the next steps.